Returns & Refund Policy
A clear process for eligible returns, exchanges, and verified order issues.
Return window
Submit an eligible return request within seven calendar days after the recorded delivery date. Requests submitted after this period may be declined.
Item condition
Items must be unused, unwashed, unworn beyond fitting, and returned with original tags and packaging. Proof of purchase is required.
Incorrect or defective items
Contact Nieve promptly with your order number and clear photos or video. Verified fulfillment errors or defects will be handled according to the available resolution.
Return shipping
Change-of-mind or size-return delivery costs are generally the customer's responsibility. Verified errors caused by Nieve will follow the return instructions provided by support.
Refund timing
Approved refunds are submitted after inspection. The time for funds to appear depends on the payment method and payment provider.